Refund policy

RETURN & REFUND POLICY

Effective Date: 12 April 2026

At Aahil garments point, we aim to provide our customers with a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds for purchases made through our website.

1. BUSINESS INFORMATION

Trade Name: Aahil garments point
Legal Name: Suhail
Business Type: Proprietorship
GSTIN: 19OYJPS6477L1ZY

REGISTERED BUSINESS ADDRESS

4th Floor, Building No. 2, Suhail
Belghoria Expressway
Kolkata, West Bengal – 700001
India

2. RETURN WINDOW

Customers may request a return within 7 days from the date of delivery.

To be eligible, the product should generally be:

  • Unused and unworn

  • In its original condition

  • In the original packaging

  • Returned with original tags and accessories, where applicable

  • Accompanied by valid order details or proof of purchase

3. ELIGIBLE RETURN REASONS

A return request may be accepted in circumstances including:

  • Damaged product received

  • Defective product received

  • Wrong product delivered

  • Wrong size or variant delivered, where applicable

  • Product materially different from the product ordered or described

  • Missing product or component

Each return request may be reviewed based on the circumstances of the order.

4. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us as soon as reasonably possible after delivery.

For faster assistance, please provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the packaging

  • Video, where reasonably required

  • Description of the issue

Additional information may be requested to verify the claim.

5. WRONG OR MISSING PRODUCT

If you receive an incorrect product or an item is missing from your order, please notify us promptly.

After verification, an appropriate resolution may be provided, which may include:

  • Replacement

  • Missing-item delivery, where applicable

  • Refund

  • Another appropriate remedy

6. NON-RETURNABLE CONDITIONS

A return may not be accepted where the product has been:

  • Used or worn beyond reasonable inspection

  • Washed or altered

  • Damaged after delivery due to customer handling

  • Damaged because of improper use

  • Returned without required packaging or accessories

  • Returned after the applicable return period

This section does not limit any rights or remedies available to consumers under applicable law.

7. RETURN SHIPPING CHARGES

Where a return is approved because the product was damaged, defective, incorrect or materially different from the order, return shipping may be arranged or reimbursed as appropriate.

For other approved returns, applicable return shipping costs may be borne by the customer.

8. RETURN INSPECTION

Once the returned product is received, it may be inspected to verify its condition and the reason for the return.

The outcome of the return request will be communicated after the review.

9. REFUND PROCESS

For an approved refund, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may depend on the relevant bank, card issuer, UPI provider or payment gateway.

10. REFUND ELIGIBILITY

A refund may be provided where applicable, including:

  • Approved returns

  • Damaged or defective products

  • Wrong products delivered

  • Accepted order cancellations

  • Products that cannot reasonably be replaced

The applicable resolution will depend on the circumstances of the order and applicable law.

11. ORDER CANCELLATION

Cancellation requests should be submitted as soon as possible after placing an order.

Where possible, an order may be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may apply.

12. EXCHANGE OR REPLACEMENT

Where applicable, an exchange or replacement may be offered subject to:

  • Product availability

  • Return eligibility

  • Product condition

  • Availability of the requested size, colour or variant

If the requested replacement is